Mobile Financial Interactions (tutorial)

Location and Dates

Dr Mark Perry
(Brunel University London, UK) and Leonid Ivonin Screen Shot 2016-06-20 at 10.25.07
(Bristol University, UK) are co-hosting this tutorial at the annual Mobile Human-Computer Interaction Conference (MobileHCI’16). This will take place on Tuesday the 6th of September, 2016 in Florence, Italy. Please contact us if you would like to receive invitation details.

Abstract
This tutorial will show participants how users make sense of their interactions around mobile financial technologies, and to help them to design or redesign financial interactions for mobile and pervasive platforms. The tutorial is principally intended for an audience of researchers, practitioners, and doctoral students. Next to a general understanding of mobile financial interactions and methods for their investigation, we will provide concrete case examples and hands-on exercises. Participants will be engaged in a reflection on a practical application of design, and on the problems and challenges of developing new forms of mobile financial interaction.

Author Keywords
Mobile financial services; fintech; mobile payments; mobile money; interaction design; user experience design; financial practices; mobile digital currencies.

ACM Classification Keywords
H.5. Information interfaces and presentation.

Duration
This tutorial will take place over 1.5 hours

Learning goals
1.     Identify key topics and concerns in mobile financial interactions

2.     Leverage previous research findings from research cases for interaction design (IxD) and user experience (UX) design around different forms of mobile financial devices and services

3.     Evaluate and understand key methodologies for investigating mobile financial interactions

4.     Hands on exploration, design, and evaluation of mobile interaction solutions to the provision of financial services.

Intended audience
Principal audience: Researchers, practitioners and advanced level doctoral students. Secondary audience: The workshop will also be of interest and relevant to financial systems and fintech developers, cryptocurrency researchers and developers, masters and undergraduate students working in the areas of Mobile HCI, digital money, and socio-financial systems. Participants are not required to have advanced technical expertise or prior knowledge of the topic.

Background and topics covered
Mobile financial interactions have begun to receive considerable interest, with dedicated workshop sessions devoted to the topic in the HCI [7] and CSCW communities [10]. There is also a small, but growing corpus of literature on the topic of mobile financial interactions covering fieldwork (e.g. [2], [8]), theory (e.g. [1]), and design (e.g. [3], [9], [11]). Pulling on the concerns for this topic in mobileHCI, this tutorial develops a programme of learning around topics from the following areas, identifying issues where they impact on mobile HCI design-relevant concerns:

1.     Different forms of mobile financial service: payments (fiat, alternative, crypto); savings and loans (traditional, peer-to-peer); tracking (quantified self, quality of life); trading (high net worth vs. everyday investor); and tools for the researcher.

2.     Different forms of mobile financial infrastructure: fiat, alternative, cryptocurrency, peer-to-peer; trading/market tracking; social network-based (eg. FaceBook, venmo); network (NFC, SIM-based [eg. MPESA], internet); and location (face-to-face vs/ remote interactions).

3.     Different methods for collecting information about users’ current forms of financial interaction, expectations and financial lives (e.g. [13], [14], [6], and [5]).

4.     User values, interests and concerns (e.g. [12]): effort costs, interactional complexity, feedback, trust, risk, social connectivity, collective identity, transparency, and tangibility and materiality.

5.     Stakeholder/service provider values, interests and concerns: Complexity of service offering (e.g. [4]), interaction design in branding, commoditization, product maturity transformations, utilization of big data (e.g. [12]).

Engagement activities
The tutorial will be based on a lecture format, making use of case examples from the literature and the presenters’ own research where relevant. There will be a hands-on element in the second half of the tutorial, with participants given a scenario and design brief, and who will then develop a more detailed design solution applying some of the approaches and techniques discussed in the taught component of the tutorial. The practical exercise will be related to design of digital wallets for different purposes (e.g., a wallet that could help track carbon offset of purchases, or a wallet for maximization of enjoyment derived from spending. This work will be guided by the tutorial leaders. The hands-on exercise will occupy approximately one third of the tutorial.

Material
The lecture part of the tutorial will be delivered using a Power Point presentation. The practical exercise will be facilitated with paper-based handouts/worksheets outlining design requirements and usage scenarios.

Presenter biographies

Mark Perry is an interdisciplinary user studies researcher. He trained as a psychologist and cognitive scientist before taking a PhD in human-computer interaction. Mark’s work involves evaluating the ways that digital technology is practically used by people in support of interaction design, with research covering the areas of mobile and ubiquitous technology, digital and mobile money, and emerging financial services (fintech). He has recently completed a multi-university UK Digital Economy project (3DaRoC, http://bit.ly/1TZn25G), working with a peer-to-peer lender (Zopa, Ltd) and an digital/mixed media currency and mobile payments provider (BPCIC). This ‘in the wild’ research project explored user experience, stakeholder perspectives, and systems design around digital connectivity and peer-to-peer relationships in financial services, culminating in the development of a Digital Exchange ‘Toolkit’ (http://bit.ly/1UlgXxC).

Leonid Ivonin holds a prestigious Individual Marie Curie Research Fellowship at Bristol University, where he works on the ‘Optimizing for Happiness in Personal Finance’ project. This explores how technology could be developed to enable users track how money is spent to help take control of their personal finance, balancing income and expenses, and achieving financial goals through leveraging mobile, wearable and quantified-self systems to perform affective forecasting. He gained his PhD cum laude at the Designed Intelligence group at the Department of Industrial Design at Eindhoven University of Technology, in which he developed a method to measure a person’s unconscious emotions – highly relevant to understanding the user experience and patterns of behavior around financial products and services.

References and Readings

1.    Tomi Dahlberg. 2015. Mobile Payments in the Light of Money Theories – Means to Accelerate Mobile Payment Service Acceptance? ICEC ’15 Proceedings of the 17th International Conference on Electronic Commerce 2015, ACM Press, Art. 20, 1–8. http://doi.org/10.1145/2781562.2781584

2.    Jennifer Ferreira, Mark Perry, and Sriram Subramanian. 2015. Spending Time with Money: From Shared Values to Social Connectivity. Proceedings of the 18th ACM Conference on Computer Supported Cooperative Work & Social Computing – CSCW ’15, ACM Press, 1222–1234. http://doi.org/10.1145/2675133.2675230

3.    Jennifer Ferreira and Mark Perry. 2014. Building an alternative social currency: dematerialising and rematerialising digital money across media. In Proc. HCI Korea, Hanbit Media, Inc., 122–131. http://dl.acm.org/citation.cfm?id=2729485.2729505

4.    Avinash Gannamaneni, Jan Ondrus, and Kalle Lyytinen. 2015. A post-failure analysis of mobile payment platforms. Proceedings of the Annual Hawaii International Conference on System Sciences, IEEE, 1159–1168. http://doi.org/10.1109/HICSS.2015.141

5.    Leonid Ivonin, Mark Perry, and Sriram Subramanian. 2016. The Art of Spending and Recommendations in Personal Finance. 2nd International Workshop on Personalization and Recommender Systems in Financial Services.

6.    Jofish Kaye, Janet Vertesi, Jennifer Ferreira, Barry Brown, and Mark Perry. 2014. #CHImoney: financial interactions, digital cash, capital exchange and mobile money. Proceedings of the extended abstracts of the 32nd annual ACM conference on Human factors in computing systems – CHI EA ’14, ACM Press, 111–114. http://doi.org/10.1145/2559206.2559221

7.    Joseph Jofish Kaye, Mary Mccuistion, Rebecca Gulotta, and David A. Shamma. 2014. Money Talks : Tracking Personal Finances. Proceedings of the 32nd annual ACM conference on Human factors in computing systems – CHI ’14, ACM Press, 521–530. http://doi.org/10.1145/2556288.2556975

8.    Scott D. Mainwaring, Wendy March, and Bill Maurer. 2008. From meiwaku to tokushita! Lessons for digital money design from Japan. In Proc. SIGCHI Conference on Human Factors in Computing Systems (CHI’08). ACM, New York, USA, 21-24. http://doi.org/10.1145/1357054.1357058

9.    Scott Mainwaring, Ken Anderson, and MF Chang. 2005. What’s in your wallet?: implications for global e-wallet design. In CHI ’05 Extended Abstracts on Human Factors in Computing Systems (CHI EA’05). ACM, New York, NY, USA, 1613-1616. http://doi.org/10.1145/1056808.1056979

10.   David R. Millen, Claudio Pinhanez, Jofish Kaye, Silvia Cristina Sardela Bianchi, and John Vines. 2015. Collaboration and Social Computing in Emerging Financial Services. Proceedings of the 18th ACM Conference Companion on Computer Supported Cooperative Work & Social Computing – CSCW’15 Companion, ACM Press, 309–312. http://doi.org/10.1145/2685553.2685562

11.   Mia Olsen, Jonas Hedman, and Ravi Vatrapu. 2012. Designing digital payment artifacts. Proceedings of the 14th Annual International Conference on Electronic Commerce (ICEC), ACM Press, 161–168. http://doi.org/10.1145/2346536.2346568

12.   Mark Perry, John McKnight Carter, Jennifer Ferreira, and Adam Fish. 2015. Deploying, innovating, and disrupting—designing digital infrastructures for alternative financial systems: digital intermediary exchange “toolkit.” 3DaRoC, RCUK Digital Economy Report. http://bit.ly/1Ongtej

13.   John Vines, Mark Blythe, Paul Dunphy, et al. 2012. Cheque mates: participatory design of digital payments with eighty somethings. Proceedings of the 2012 ACM annual conference on Human Factors in Computing Systems – CHI ’12, ACM Press, 1189–1198. http://doi.org/10.1145/2207676.2208569

14.        John Vines, Paul Dunphy, and Mark Blythe. 2012. The joy of cheques: trust, paper and eighty somethings. Proc. CSCW’12 ACM, New York, NY, USA, ACM Press, 147–156. http://doi.org/10.1145/2145204.2145229

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